Your Privacy Rights
From January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act, and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. These obligations extend to lawyers and law firms, including VB Law. The Act gives you rights concerning the privacy of your personal information.
VB Law is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy, and trained our lawyers and support staff about our policies and practices.
Why Does VB Law Need Personal Information?
VB Law provides legal advice/services to a wide range of clients. In the normal course of our practice we require your personal information to be able to meet your legal needs.
What Personal Information do we Collect?
Personal information is any information that identifies you, or by which your identity could be deduced.
If we did not collect and use your personal information, we could not provide you with legal services.
How do we collect your personal information?
We collect information only by lawful and fair means, and not in an unreasonably intrusive way. Wherever possible we collect your personal information directly from you, both at the start of a retainer and in the course of our representation.
Sometimes we may obtain information about you from other sources, for example:
• your insurance company;
• your real estate agent in a property transaction;
• from a government agency or registry;
In most cases, we shall ask you to specifically consent, if we collect, use, or disclose your personal information. Normally, we ask for your consent in writing, but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your conduct with us.
Use of Your Information
We use your personal information to provide legal advice and services to you, to administer our client (time and billing) databases and to include you in any direct marketing activities. If you tell us that you no longer wish to receive information about our services, or about new developments in the law, we will not send any further material.
VB Law does not disclose your personal information to any third party to enable them to market their products and services. For example, we do not provide our client mailing lists to other law firms.
Disclosure of your Personal Information
Under certain circumstances, VB Law will disclose your personal information:
• when we are required or authorized by law to do so, for example if a court issues a subpoena;
• when you have consented to the disclosure;
• when the legal services we are providing to you requires us to give your information to third
parties (for example a lender in a real estate mortgage transaction) your consent will be implied,
unless you tell us otherwise;
• where it is necessary to establish or collect fees;
• if we engage a third party to provide administrative services to us (like computer back-up
• if we engage expert witnesses on your behalf;
• if we work or consult with another lawyer or law firm to handle your matter, but only with your informed and express consent
• If we refer your legal matter to another lawyer or law firm, but only with your informed and express consent
• if the information is Publicly Available Personal Information, as it is defined under the
Personal Information Protection and Electronic Documents Act.
Updating Your Information
Since we use your personal information to provide legal services to you, it is important that the
information be accurate and up-to-date.
If during the course of the retainer, any of your information changes, please inform us so that we
can make any necessary changes.
Is My Personal Information Secure?
VB Law takes all reasonable precautions to ensure that your personal information is
kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to
protect your information are:
• premises security;
• restricted file access to personal information;
• deploying technological safeguards like security software and firewalls to prevent hacking or
unauthorized computer access;
• internal password and security policies.
Access to Your Personal Information
You may ask for access to any personal information we hold about you.
Summary information is available on request. More detailed requests which require archive or
other retrieval costs may be subject to our normal professional and disbursement fees.
If VB Law holds information about you and you can establish that it is not accurate,
complete and up-to-date, VB Law will take reasonable steps to correct it.
Can I be denied access to my Personal Information?
Your rights to access your personal information are not absolute. We may deny access when:
• it is required or authorized by law (for example, when a record containing personal
information about you is protected by solicitor-client privilege);
• to do so would reveal confidential commercial information, and the personal information
cannot be severed from the record;
• to do so could reasonably be expected to threaten the life or security of another individual,
and the personal information cannot be severed from the record; or
• the information was generated in the course of a formal dispute resolution process.
If we deny your request for access to, or refuse a request to correct information, we shall explain
why. VB Law does not use your Social Insurance Number as a way of identifying or
organizing the information we hold about you.
Can I request anonymity
Whenever it is legal and practicable, we may offer the opportunity to deal with general inquiries
without providing your name (for example, by accessing general information on our website).
The Proceeds of Crime (Money Laundering) and Terrorist Financing Act requires us to
confirm the identity of all new clients. It may also require us disclose information to FINTRAC
in relation to certain large cash transactions.
Communicating with Us
You should be aware that e-mail is not a 100% secure medium, and you should be aware of this
when contacting us to send personal or confidential information.
On our website, like most other commercial websites, we may monitor traffic patterns, site usage
and related site information in order to optimize our web service.
Since VB Law regularly reviews all of its policies and procedures, we may change our
Requests for Access
If you have any questions, or wish to access your personal information, please write to our
Privacy Contact at:
Vickash (Vick) Balkaran
393 University Avenue, Suite 2000
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:
30 Victoria Street